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Privacy Statement

Last updated October 2017

Destination XL
555 Turnpike Street
Canton, MA 02021
1-855-ShopDXL (855-746-7395)

Destination XL Group, Inc. ("DXL") recognizes your concerns regarding the collection and use of personal information, and we want our visitors to know that DXL has taken important steps to safeguard your privacy and security. This Privacy Statement describes the information that we collect about you, why we collect it, how we use it, the instances when we share it with third-parties and the measures we employ to protect such information and provide you with the safest and most secure shopping environment possible.

While this Privacy Statement applies primarily to our online and wireless service practices, certain practices including, but not limited to, the collection, use, and sharing of information with others, may be applicable and extend to our offline practices. By shopping in our stores, through our promotional mailers, wireless service, or visiting, you agree to accept the practices described in this Privacy Statement.


Automatic Information:

When you visit, our server attaches a small text file, known as a "cookie", to your computer's hard drive which will automatically collect and store non-personally identifiable information such as the name of the domain and host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, the browser software you use and your operating system, the date and time you access our website, and the Internet address of the website from which you linked directly to our website, if any. This information collected by using a cookie is sometimes called "clickstream". This is the only information collected unless you voluntarily provide information to us.

We use clickstream information, which we may share with our affiliates, licensees, trusted vendors or responsible outside companies, only as anonymous aggregate data to determine the number of visitors to our website, to understand how visitors navigate our website, to determine common traffic patterns, including what site the visitor came from, to ensure that the website is working properly and to improve the design and content of our website. This aggregate information does not include individual names or personal information, so it does not identify you or anyone else. For further information regarding cookies and how to disable them, refer to "Our Use of Cookies" below.

Wireless Service:

When you use our wireless service, we automatically collect information about your use of the wireless service, including:

  • utilization data, e.g. # of users of service by store;
  • session data, e.g. date and time device entered store, length of session;
  • store data, e.g. address of store where device is used;
  • use of DXL services, e.g. mobile coupons redeemed; and
  • websites and pages visited, e.g.,

Information you give us:

Whenever you shop in our stores, use our wireless service, or shop online at, we may ask you to voluntarily provide certain personally identifiable information needed to better serve you and/or complete your transaction. This "Personal Information" may include: (i) Contact Data (such as your name, mailing address, telephone number, e-mail address and zip code); (ii) Financial Data (such as your account or credit card number and billing address, if you use a credit or debit card or pay by check); and (iii) Demographic Data (such as your age, marital status and occupation).

  • If you search our website, make a purchase, communicate with any of our departments such as Customer Service, or choose to use or participate in one of our various services, promotions, programs, surveys or sweepstakes, we may collect additional information.
  • From your transactions and other interactions with us, we obtain information concerning your personal preferences and the specific products or services you purchase or use.
  • We may also gather or receive information from other companies.


We maintain administrative, technical and physical safeguards to protect your personal information and financial data. An encryption methodology called SSL (Secure Socket Layer) is used to protect personal information that is transported via the Internet. For payment related data, DXL utilizes encryption, secured networks and other protections including physical and technical access controls, and other information security methodologies and safeguards to ensure data protection. For further information, click the "Back" button on your web browser and review our Security Statement.

While we strive to protect your Personal Information, no data transmission over the Internet, including e-mail and wireless service, can be guaranteed to be 100% secure against interception. Once we receive your transmission, we use our best effort to ensure its security on our systems, however, DXL cannot ensure or warrant the security of any information you transmit to us or from our website, and therefore you use our website and wireless service at your own risk. If your proposed e-mail or wireless communication includes sensitive information such as your Social Security number or your account, credit or debit card number, we strongly encourage you not to send to it to us electronically, but to contact us by mail or telephone instead so that one of our customer service associates may gladly assist you.

OUR USE OF COOKIES uses permanent cookies. A "cookie" is a small text file stored by your web browser on your computer's hard disk for added functionality and for tracking website usage and navigation. Cookies allow us to recognize who you are when you visit our website by associating the cookie with other information you have voluntarily provided us, which information is stored on our secured database. At no time is your Personal Information stored within one of our cookies.

We may also use session cookies to collect non-personally identifiable information, such as your IP address and the date and time of your visit to our website, in order to measure the effectiveness of our online presence and improve the design and content of our website. Session cookies are temporary files that are erased when the web browser is closed.

Accepting cookies through your web browser is a personal choice. By modifying your browser preferences, you have the choice to accept all cookies, receive notice when a cookie is set, or to reject all cookies. You can still shop and make purchases from even if you set your browser to reject cookies, however, we may not be able to provide you with as personalized a shopping experience.


We use the information we collect for various purposes, including:

  • to complete your purchase transactions;
  • to provide the services you request;
  • to send you mail correspondence and other offerings;
  • to contact you about the status of your store, phone, or orders;
  • to identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions that might be of interest to you;
  • to provide information concerning products you have purchased;
  • to determine the effectiveness of our Internet presence and improve the functionality of our web site;
  • to improve our merchandise selections, customer service, and overall customer shopping experience;
  • to enhance the effectiveness of our wireless service, analyzing how the wireless service is used and improving our stores and mobile experience;
  • banner ads, mobile coupons; and
  • Legal compliance including: assist law enforcement and respond to legal/regulatory inquiries, enforce or ensure compliance with the DXL wireless terms of use, apply applicable terms and conditions and other agreements, or to protect the rights, property or safety of DXL, our guests or others.


DXL shares the information we collect within DXL, which includes all DXL subsidiaries and affiliated businesses and responsible companies so they can let you know about products or services we think might be of interest to you; however, these parties do not have any independent right to share this information.

Further, we may employ other companies or individuals to provide certain services to us such as analyzing customer lists and data, providing marketing assistance, consulting, mobile support or other services. These third-parties will have access only to the information needed to perform their functions and cannot use that information for any other purpose. Also when you make a purchase via credit card, your information may be shared with payment card processors for the purpose of completing your transaction. We do not share your information in instances other than providing and completing services on your behalf. To ship and track your online purchases, we make your name and mailing address available to such companies as UPS, Federal Express and the U.S. Postal Service. DXL will NOT share your information with other people or non-affiliated companies, except in the limited circumstances described elsewhere in this Privacy Statement or with your consent.


Though DXL makes every effort to preserve the privacy of Personal Information, on rare occasions, we may disclose specific information with law enforcement or government officials upon request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.


We do not knowingly collect Personal Information from children under the age of 13. Unless a parent or guardian consents in advance, DXL will not knowingly use information that a child provides to DXL for any direct marketing, advertising, selling or promotional purposes. If a child under the age of 13 has provided us with personally identifiable information online, we ask that a parent or guardian contact us at 855-ShopDXL (746-7395). Persons under the age of 17 should obtain their parents' permission prior to submitting any Personal Information to DXL or using our wireless service.

NOTICE TO CALIFORNIA RESIDENTS - Your California Privacy Rights

In addition to other rights described in this Privacy Statement, a California resident with whom DXL has an established business relationship and about whom DXL has disclosed the resident's Personal Information to third-parties for the third-parties' direct marketing purposes during the preceding calendar year, shall have the right, subject to certain exceptions and our offering you the choice not to have your information shared as described above, to receive the following information within thirty (30) days of receipt of the request:

  • The categories of Personal Information disclosed to such third-parties during the immediately preceding calendar year
  • The names and addresses of such third-parties with whom such Personal Information was shared during the preceding calendar year; and
  • If not apparent from the name, the nature of the business of such third-parties.

All requests for such information must be in writing and sent to:
Destination XL, 555 Turnpike Street, Canton MA 02021; Attention: Customer Relations


We offer choices regarding the type and occurrence of information you receive from us. If you prefer not to receive communications from DXL, or if you prefer to receive them less frequently, please:

  • write to us at Destination XL, 555 Turnpike Street, Canton MA 02021; Attention: Customer Relations;
  • call us toll-free at 1-855-ShopDXL;
  • email us at

You may also click the unsubscribe link on any e-mail communication you receive from us and follow the instructions on screen.


If you prefer that we NOT share your Personal Information with any of the trusted vendors and companies outside of DXL that we have authorized to send you promotional information about their products or services, you may "opt-out" by simply telling us when you give us your Personal Information, or please:

  • write to us at Destination XL, 555 Turnpike Street, Canton MA 02021; Attention: Customer Relations;
  • call us toll-free at 1-855-ShopDXL;
  • email us at

Please be sure to provide us with your exact name, mailing address and the nature of your request so that we can correctly identify you and properly fulfill your request. We will make every effort to implement any choice you make as soon as possible.

You can still visit our website and choose not to provide us with Personal Information however, you would not be able to access and use those portions of the website that require your Personal Information, such as those necessary to make a purchase.


You are responsible for maintaining the accuracy and completeness of your Personal Information, as well as the confidentiality of your account and password and for restricting access to your computer and mobile device. You can edit your Personal Information at any time by using your DXL password to access your account.


Our website may contain links to other websites that we think you will enjoy, but which are not under our control. Please take note that Destination XL is not responsible for the privacy policies or practices of such other websites. We encourage our visitors to be aware when they leave our website and to read the privacy statements of each and every web site they visit. This Privacy Statement applies solely to information collected by


We may, from time to time, make changes to our Privacy Statement and post those changes here. We recommend that visitors of periodically visit this Privacy Statement to learn of new privacy practices or changes to our policy.


If you would like further information, or have any questions about our Privacy Statement, please:

  • write to us at Destination XL, 555 Turnpike Street, Canton MA 02021; Attention: Customer Relations;
  • call us toll-free at 1-855-ShopDXL;
  • email us at